YEWANDE OLUSORE

Planned, attended, and coordinated meetings and events, and prepared presentations, workshops, and seminars relevant to the community.

Composed and prepared correspondences, reports, agendas of visits, and donations; arranged training, advice, and support for different groups of people maintaining filing systems for smooth data retrieval.

Raised public awareness on issues relevant to the community; fight against malaria, and HIV/AIDS awareness.

Liaised with interested individuals and group donors, community-based organisations, statutory bodies as well as the government to raise funds for benefactors.

Directed the efficient and effective day-to-day operation of the organisation.

Logged, tracked, reassigned, and resolved customer and staff complaints, enquiries and requests; ensured standards met the Service Level Agreement in place.

Spearheaded monthly visitations to assigned branches to witness the implementation of recommendations and provided detailed feedback to the head of the department ensuring service

delivery to customers was timely and replicated bank-wide by the bank's policy and mission.

Developed corrective and preventive actions by detecting the root cause of issues logged on the IMS (Issues Management System).

Delivered qualitative service to staff and customers. Built and maintained healthy customer relationships.

Delivered special services to high net-worth customers.

Supervised bank tellers performing cash transactions within the branch; verified till balances, debit and credit postings before transfer into the vault.

Trained and supervised tellers on the job.

Directed the day to day running of the branch in absence of the branch head of operations.

Managed salary administration and western union payments; posting and dispatch of clearing cheques, conducting timely rendition of proofs.

Maintained the ATM machine assigned to the branch ensuring smooth 24/7 operations as ATM Custodian.

Resolved customer inquiries and concerns. Which increased customer satisfaction rate by 25%.

Provided customers with information regarding products and services in accordance with the bank guidelines and policies.

Cross-trained 3 other staff and provided guidance for colleagues when needed.

Performed account openings and closures for individuals, Corporate and Government Parastatals; maintained accurate account information and implemented changes to existing accounts.

Maintained a customer satisfaction rate of 95% for 2010.

Key Achievements: Worked as a team member performing cashier duties, product assistance and marketing to earn "issue free branch" for two consecutive quarters in a year. Badged 2nd best customer service officer for mystery shopper exercise bank-wide.

Class teacher for JS1 class

Taught 125 junior secondary school students English Language.

Set exams for students and marked their scripts. Prepared English language lessons for students.

Organised private tutoring for students. Received 95%+ positive feedback from private tutoring students and their parents.

Invigilated/Supervised during internal and external exams (WAEC/NECO).

Prepared 50 senior secondary school students for their final school leaving exams.

Design and organize subject materials and engaging activities that are tailored to the needs of the children and ensure that the materials and activities planned are geared towards enhancing their cognitive, social, and emotional development.

Prepare comprehensive reports that offer detailed insights on the development and performance of the learners.

Launched the Girls-support center strategy to engage with stakeholders and push advocacy for the center.

Oversee the disbursement and monitor the grants received for the foundation while promoting and ensuring transparency with all stakeholders.

Support children, young people, and women who are victims of child abuse and domestic violence, and encourage them to share their emotions and experiences to understand themselves and their relationships.

Support and empower rural girls and women with access to formal education, vocational, and skills training.

Assess clients' needs, prepare reports, maintain case/client/family history records, and file paperwork to help develop and review service plans in consultation with clients.

Interview and hold face-to-face discussions with clients individually, in families, or in groups; assess their situations, capabilities, and problems to determine what services are required to meet their needs.

Approved expenditures within the authority delegated by the Chief Executive Officer and provided her with monthly reports on expenditures of the organisation.

Counseled child abuse, sexual assault, domestic violence, and rape survivors.

Assessed survivors, prepared reports, kept case files, offered counseling, attended court sessions, and made referrals to partner agencies such as hospitals, legal personnel, homes, law enforcement experts, and social services.

Offered financial, emotional, and developmental support to survivors and their families.

Monitored client's intervention, physical, social, and emotional well-being.

Established and maintained good working relationships and collaborative arrangements with individuals, donors, influencers, and other organisations.

Organised and led sensitisation program on sexual violence for over 5,000 secondary school children in Lagos State.

Determined staffing requirements for organisational management.

Engaged with government officials and relevant stakeholders for Child Abuse and domestic violence survivors.

Initiated and launched Child abuse prevention campaign for schools.

Spearheaded the development of business strategy and plan implementation.

Created and coordinated training of Internally Displaced People on Entrepreneurship, nation-building, peace, and conflict resolution.

Planned, Supervised, and Coordinated the daily activity of 25 staff, strengthened staff management and development.

Streamlined financial management practices and fiscal responsibility.

Secured partnerships with Bank of Industry, NYSC, Indofoods, AWIEF, and other reputable organisations for graduate employment fair and enterprise development scheme.

Developed a new business model and coordinated the revamp of the vocational centre which led to a 20% increase in revenue.

Created and provided monthly reports on the foundation activities for the Internally displaced people.

Supported women and young people with skills and entrepreneurial development training and provided them with seed grants to start their small and medium enterprises.

Led, motivated, and managed the team to successfully improve and scale up operations.

Enhanced processes for identifying and securing funding resource opportunities to support children and the less privileged in partnership with NGOs being managed by the organisation.

Developed and implemented strategies and programs in support of the organisation's mandate.

Monitored budget implementation and ensured that all allocated finances were collected and acquitted in a timely manner.

Built and nurtured positive relationships with partners and sponsors. Planned and coordinated relief programs.

Oversaw and managed the collaboration with other NGOs and Government stakeholders for children's campaigns.

Monitored and supported fund raising and grant proposals for the foundation.