# YEWANDE OLUSORE - Program Manager, Development Specialist, and Data Analyst Source: https://hello.cv/yewandeoguntuyi Heidelberg ## About I am a results-oriented Program Manager, Development Specialist, and Data Analyst. I excel at coordinating projects, engaging with stakeholders, and advocating for positive change. My background include roles as a Service Quality Manager, Assistant Head of Operations and Customer Service Officer, where I honed my skills in improving processes and building strong client relationships. I'm truly passionate about driving impactful change, empowering communities, and creating sustainable development solutions. ## Work ### EDUCATION SPECIALIST | Die Sternchen gemeinnützige GmbH - Design and organize subject materials and engaging activities that are tailored to the needs of the children and ensure that the materials and activities planned are geared towards enhancing their cognitive, social, and emotional development. - Prepare comprehensive reports that offer detailed insights on the development and performance of the learners. ### DIRECTOR OF SOCIAL SERVICES AND ADVOCACY PROGRAMS. | The Steadfast Love Foundation - Launched the Girls-support center strategy to engage with stakeholders and push advocacy for the center. - Oversee the disbursement and monitor the grants received for the foundation while promoting and ensuring transparency with all stakeholders. - Support children, young people, and women who are victims of child abuse and domestic violence, and encourage them to share their emotions and experiences to understand themselves and their relationships. - Support and empower rural girls and women with access to formal education, vocational, and skills training. - Assess clients' needs, prepare reports, maintain case/client/family history records, and file paperwork to help develop and review service plans in consultation with clients. - Interview and hold face-to-face discussions with clients individually, in families, or in groups; assess their situations, capabilities, and problems to determine what services are required to meet their needs. ### DIRECTOR/CHIEF OPERATING OFFICER | The Eight Foundation, Lagos Nigeria - Approved expenditures within the authority delegated by the Chief Executive Officer and provided her with monthly reports on expenditures of the organisation. - Counseled child abuse, sexual assault, domestic violence, and rape survivors. - Assessed survivors, prepared reports, kept case files, offered counseling, attended court sessions, and made referrals to partner agencies such as hospitals, legal personnel, homes, law enforcement experts, and social services. - Offered financial, emotional, and developmental support to survivors and their families. - Monitored client's intervention, physical, social, and emotional well-being. - Established and maintained good working relationships and collaborative arrangements with individuals, donors, influencers, and other organisations. - Organised and led sensitisation program on sexual violence for over 5,000 secondary school children in Lagos State. - Determined staffing requirements for organisational management. - Engaged with government officials and relevant stakeholders for Child Abuse and domestic violence survivors. - Initiated and launched Child abuse prevention campaign for schools. ### DEPUTY EXECUTIVE DIRECTOR | Fountain Initiative for Social Development, Lagos Nigeria - Spearheaded the development of business strategy and plan implementation. - Created and coordinated training of Internally Displaced People on Entrepreneurship, nation-building, peace, and conflict resolution. - Planned, Supervised, and Coordinated the daily activity of 25 staff, strengthened staff management and development. - Streamlined financial management practices and fiscal responsibility. - Secured partnerships with Bank of Industry, NYSC, Indofoods, AWIEF, and other reputable organisations for graduate employment fair and enterprise development scheme. - Developed a new business model and coordinated the revamp of the vocational centre which led to a 20% increase in revenue. - Created and provided monthly reports on the foundation activities for the Internally displaced people. - Supported women and young people with skills and entrepreneurial development training and provided them with seed grants to start their small and medium enterprises. ### DEVELOPMENT MANAGER | World Hope Foundation, Lagos Nigeria - Led, motivated, and managed the team to successfully improve and scale up operations. - Enhanced processes for identifying and securing funding resource opportunities to support children and the less privileged in partnership with NGOs being managed by the organisation. - Developed and implemented strategies and programs in support of the organisation's mandate. - Monitored budget implementation and ensured that all allocated finances were collected and acquitted in a timely manner. - Built and nurtured positive relationships with partners and sponsors. Planned and coordinated relief programs. - Oversaw and managed the collaboration with other NGOs and Government stakeholders for children's campaigns. - Monitored and supported fund raising and grant proposals for the foundation. ### COMMUNITY PROGRAM OFFICER | Common Cause Initiatives, Ilorin Nigeria - Planned, attended, and coordinated meetings and events, and prepared presentations, workshops, and seminars relevant to the community. - Composed and prepared correspondences, reports, agendas of visits, and donations; arranged training, advice, and support for different groups of people maintaining filing systems for smooth data retrieval. - Raised public awareness on issues relevant to the community; fight against malaria, and HIV/AIDS awareness. - Liaised with interested individuals and group donors, community-based organisations, statutory bodies as well as the government to raise funds for benefactors. - Directed the efficient and effective day-to-day operation of the organisation. ### SERVICE QUALITY MANAGER | First City Monument Bank, Lagos Nigeria - Logged, tracked, reassigned, and resolved customer and staff complaints, enquiries and requests; ensured standards met the Service Level Agreement in place. - Spearheaded monthly visitations to assigned branches to witness the implementation of recommendations and provided detailed feedback to the head of the department ensuring service - delivery to customers was timely and replicated bank-wide by the bank's policy and mission. - Developed corrective and preventive actions by detecting the root cause of issues logged on the IMS (Issues Management System). - Delivered qualitative service to staff and customers. Built and maintained healthy customer relationships. - Delivered special services to high net-worth customers. ### CASH OFFICER | First City Monument Bank, Lagos Nigeria - Supervised bank tellers performing cash transactions within the branch; verified till balances, debit and credit postings before transfer into the vault. - Trained and supervised tellers on the job. - Directed the day to day running of the branch in absence of the branch head of operations. - Managed salary administration and western union payments; posting and dispatch of clearing cheques, conducting timely rendition of proofs. - Maintained the ATM machine assigned to the branch ensuring smooth 24/7 operations as ATM Custodian. - Resolved customer inquiries and concerns. Which increased customer satisfaction rate by 25%. ### CUSTOMER SERVICE OFFICER | First City Monument Bank, Lagos Nigeria - Provided customers with information regarding products and services in accordance with the bank guidelines and policies. - Cross-trained 3 other staff and provided guidance for colleagues when needed. - Performed account openings and closures for individuals, Corporate and Government Parastatals; maintained accurate account information and implemented changes to existing accounts. - Maintained a customer satisfaction rate of 95% for 2010. - Key Achievements: Worked as a team member performing cashier duties, product assistance and marketing to earn "issue free branch" for two consecutive quarters in a year. Badged 2nd best customer service officer for mystery shopper exercise bank-wide. ### ENGLISH TEACHER | Community Secondary School Obuama, Rivers State, Nigeria - Class teacher for JS1 class - Taught 125 junior secondary school students English Language. - Set exams for students and marked their scripts. Prepared English language lessons for students. - Organised private tutoring for students. Received 95%+ positive feedback from private tutoring students and their parents. - Invigilated/Supervised during internal and external exams (WAEC/NECO). - Prepared 50 senior secondary school students for their final school leaving exams. ## Education ### Scrum Alliance | SCRUM MASTER ### Utiva | DATA ANALYTICSC; Microsoft Excel & SQL ### Nigerian Institute of Management (Chartered) | MANAGEMENT ### The Job Hackers | AGILE MBA ### Covenant University, Ota, Nigeria | BACHELOR OF SOCIAL SCIENCES (SOCIOLOGY) ## Awards ### Award for African Women in Development 2020-01-01 ### Award for Community Service 2019-01-01 ## Skills ### Jira Competent ### Report Writing and Presentation Proficient ### CPR/AED/FIRST-AID Proficient ### Crisis Intervention and Counseling Proficient ### Time Management Proficient ### Advocacy Proficient ### Child Welfare Expert ### Community Engagement Proficient ### Strong Communication Proficient ### Problem-Solving and Critical Thinking Proficient ### Microsoft Excel Proficient ### SQL Competent ### MIRO Competent ### Microsoft Office Suite Proficient ### Data Analysis and Research Proficient ### Case Management Proficient ### Program Coordination & Management Proficient ## Languages - ENGLISH | Native - GERMAN | Proficient ## Certificates ### Agile MBA The Job Hackers | 2023-05-26 ### Scrum Master Scrum Alliance | 2023-03-31 ### Health and Safety for Social and Health Workers Alison | 2022-01-01 ### Social Work and Community Work Lead Academy, UK | 2022-01-01 ### Social Work: Equality and Diversity One Education, UK | 2022-01-01 ### Care Certificate Caredemy, UK | 2022-01-01 ### Certificate in Teaching English as a Foreign Language TEFL 2021-01-01 ### Certificate in Identifying and Responding to Domestic and Family Violence 2021-01-01 ### Certificate in Data Analytics; Microsoft Excel & SQL 2021-01-01 ### Certificate in CPR / AED / FIRST-AID 2021-01-01 ### Certificate in Counselling Practitioner 2020-01-01 ### Licensed Social Worker NASOW/NS/LAG/244 Nigeria Association of Social Workers (NASow) | 2020-01-01 ### Certificate of Completion in Reporting Suspected Abuse or Neglect of a Child 2018-01-01 ### Certificate of Achievement in Early Childhood Education 2018-01-01 ### Certificate in Understanding the Rights of Women and Girls 2018-01-01 ### Certificate in Child Abuse Prevention Prevent Child Abuse, Utah, (PCAU) United States of America | 2017-01-01 ### Certificate in Journalism for Social Change: Focusing on Vulnerable Children 2015-01-01 ### Certificate in Personal Safety and Security Save the Children (online) | 2014-01-01 ### Certificate in Fully Integrated Security Management RedR UK (online) | 2014-01-01 ### Certificate in "The Sphere Project: Humanitarian Charter and Minimum Standards in Humanitarian Response" Sphere | 2014-01-01 ### Certificate in Improving Global Healthcare: Focusing on Quality and Safety Harvard School of Public Health, United States of America via EDX | 2014-01-01 ### Certificate in Humanitarianism: Applying Key Principles Disasterready.org Uk | 2014-01-01 ### Certificate in Building a Better Response | Humanitarian Academy at Harvard, United States of America | 2014-01-01 ### Certificate in Supporting Couple Relationships | OnePlusOne.org United Kingdom | 2013-01-01 ### Member Nigerian Institute of Management Nigerian Institute of Management (Chartered) | 2007-01-01 ## References ### Available on request ## Source Read this profile on Hello.cv: https://hello.cv/yewandeoguntuyi Create your free profile at https://hello.cv